Frequent questions
About the platform
What is Scuti?
How can I start shopping at SCUTI?
Starting to buy at Scuti is very easy, here we show you how:
Step 1: Go to scuticosmetics.com and select a product that catches your attention.
Step 2: Add it to your shopping cart or click buy now.
Step 3: Make your payment and complete the shipping form.
Ready! We'll do the rest.
How do I register?
To become a ScutiLover you must click on the little person logo at the top right, this will take you to the Scuti login.
If you already have an account, great! If not, create one and become a ScutiLover using the button below that says "Become a ScutiLover"
How do I edit my data?
Once you have logged in with your account, to edit your data, you must follow the following steps:
Step 1: Go to your profile by clicking on the person's logo.
Step 2: Then you must click on "View addresses" and some data will be displayed there.
Step 3: you must click on the button that says "edit" and there you can edit all your data.
I forgot my password, how do I recover it?
If you forgot your password, when you log in, a button will appear at the bottom that says "Forgot your password?" You must click there, we will only ask for your email, we will send you an email so you can create a new password. Make sure you remember her!
What benefits does being a ScutiLover have?
Payment methods
What are the payment methods on the Scuti website?
We accept the following payment methods: PSE bank transfer, MercadoPago, Visa, Mastercard, American Express, Diners Club and Codensa
Where can I buy Sirius Essence?
You can buy Sirius Essence directly on our website (here) or at our authorized points of sale. We will also be present at various events and markets, where you can meet us and try our products in person.
How can I find out more about upcoming Scuti releases and events?
Follow us on our social networks and subscribe to our newsletter to stay informed about our upcoming launches, events and exclusive offers.
About returns, exchanges and customer service
How are exchanges and returns requested?
We invite you to first review the return policies. Once this is done you must submit your claim by email to info@scutigroup.com
What is the maximum period to process my exchange or return?
As stipulated in the return policies, you have a period of 15 calendar days to submit your claim, starting from receipt of the product.
Where do I see SCUTI terms and conditions?
In the footer you have a section called "Legal", there you can find our policies.
